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Reusable session replay setup we share with new CSMs

zoe_ng_a0b7d

Posting this for enterprise accounts. We care most about response rate and I'm not sure auto-theming is the lever. Talk me out of it?

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Comments

liam_rourke_4855a

+1. The Intercom step is where ours kept breaking.

marcus_calvi_f0aad

Curious what cadence you landed on. We over-asked and CSAT tanked.

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