Trying to get journey mapping right for our SMB tier. The defaults don't quite fit. What did you change?
Have you tried routing it through Microsoft Teams? Fixed the CES gap for us.
Honestly the in-app survey didn't move time-to-resolution for us. Jira did more.
We hit this too. Scoping dashboards to enterprise accounts first made it manageable.
Following. We're about to do the same thing for new onboarding cohorts.