We're working through journey alerts and we scaled past 5,000 accounts. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
+1. The Salesforce step is where ours kept breaking.
+1. The Segment step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and CSAT tanked.
Have you tried routing it through Intercom? Fixed the the health score gap for us.