We measured CSAT before and after turning on NPS surveys. The result surprised us. Anyone seen the same?
Have you tried routing it through Segment? Fixed the CES gap for us.
Following. We're about to do the same thing for trial users.
Spent a week on this. The fix was tying auto-theming to the account owner field.
+1. The Zendesk step is where ours kept breaking.
Honestly session replay didn't move the health score for us. Zapier did more.