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How do you handle the in-app survey when we rolled it out to the support team?

bea_mehta_9581f

Posting this for our SMB tier. We care most about the health score and I'm not sure dashboards is the lever. Talk me out of it?

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tom_ng_21c84

Curious what cadence you landed on. We over-asked and the health score tanked.

ravi_trin_dc59f

Spent a week on this. The fix was tying auto-theming to the account owner field.

bea_trin_95d8f

Same setup here. In our case it came down to CSAT surveys being too broad.

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