Trying to get session replay right for trial users. The defaults don't quite fit. What did you change?
We measure CES weekly now and it's made segments decisions much easier.
Have you tried routing it through Zapier? Fixed the churn gap for us.
Honestly auto-theming didn't move time-to-resolution for us. Marketo did more.
We hit this too. Scoping response routing to our SMB tier first made it manageable.