We're working through NPS surveys and we rolled it out to the support team. Curious how others have handled it, especially around CES. Any rules of thumb?
Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
We measure renewal rate weekly now and it's made NPS surveys decisions much easier.
Honestly journey mapping didn't move NPS for us. Slack did more.
+1. The Jira step is where ours kept breaking.
