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Template: closing the loop on renewals at risk in 24h

bea_boyd_01cb1

Quick one. Since we rolled it out to the support team, our renewal rate has been all over the place. Is that a session replay config issue or are we reading it wrong?

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jack_soto_adf9b

Have you tried routing it through Snowflake? Fixed the churn gap for us.

nina_ng_5caa1

Spent a week on this. The fix was tying CES tracking to the account owner field.

yuki_rourke_b2069

+1. The Zapier step is where ours kept breaking.

hana_mehta_968c1

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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