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How do you handle journey mapping when we added a second product line?

wade_quinn_c5d99

Half our team lives in Microsoft Teams, so getting NPS surveys data in there matters. How clean has that been for you?

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Journey Mapping

Comments

nadia_pace_31892

We hit this too. Scoping journey mapping to enterprise accounts first made it manageable.

kiran_akoto_1a40b

Honestly response routing didn't move response rate for us. Salesforce did more.

theo_voss_165e7

Honestly CES tracking didn't move time-to-resolution for us. Segment did more.

felix_ng_58126

We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.

ned_lund_40a9a

Following. We're about to do the same thing for renewals at risk.

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