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Is there a way to break out CES by our SMB tier?

sam_trin_f5982

Posting this for self-serve users. We care most about time-to-resolution and I'm not sure journey mapping is the lever. Talk me out of it?

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Comments

wade_holt_843ea

+1. The Microsoft Teams step is where ours kept breaking.

gus_hale_58bdd

+1. The Salesforce step is where ours kept breaking.

ravi_mehta_41f5e

Same setup here. In our case it came down to the in-app survey being too broad.

marcus_okafor_d01fb

Spent a week on this. The fix was tying journey mapping to the account owner field.

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