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CSAT surveys behaving oddly since we added a second product line — ideas?

diego_carr_86f76

We measured CES before and after turning on session replay. The result surprised us. Anyone seen the same?

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elena_nair_0b34a

Same setup here. In our case it came down to journey alerts being too broad.

ivy_mehta_39028

We hit this too. Scoping journey alerts to our SMB tier first made it manageable.

ivy_marsh_3c217

Same setup here. In our case it came down to CSAT surveys being too broad.

liam_pratt_965c6

We hit this too. Scoping dashboards to our SMB tier first made it manageable.

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