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Our playbook for dashboards across our SMB tier

carl_frei_180f8

Posting this for self-serve users. We care most about CSAT and I'm not sure CSAT surveys is the lever. Talk me out of it?

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bea_ng_727bd

Spent a week on this. The fix was tying journey alerts to the account owner field.

nina_trin_c14a0

Spent a week on this. The fix was tying dashboards to the account owner field.

gus_dunn_1707f

Have you tried routing it through Snowflake? Fixed the response rate gap for us.

nina_ng_fae1d

+1. The Marketo step is where ours kept breaking.

nadia_frei_364ed

We hit this too. Scoping auto-theming to self-serve users first made it manageable.

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