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How do you handle the in-app survey when we switched CRMs last month?

aisha_hale_d78d0

Trying to get the in-app survey right for self-serve users. The defaults don't quite fit. What did you change?

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marcus_vance_525c6

Honestly auto-theming didn't move CSAT for us. Zendesk did more.

wade_calvi_dbb4c

Spent a week on this. The fix was tying journey alerts to the account owner field.

diego_holt_848f8

Same setup here. In our case it came down to NPS surveys being too broad.

theo_soto_3b26f

Honestly NPS surveys didn't move CES for us. Intercom did more.

diego_carr_43e18

Have you tried routing it through Zapier? Fixed the NPS gap for us.

aisha_voss_ea1f6

Spent a week on this. The fix was tying dashboards to the account owner field.