Quick one. Since we added a second product line, our response rate has been all over the place. Is that a session replay config issue or are we reading it wrong?
Have you tried routing it through Snowflake? Fixed the churn gap for us.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
