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Best way to set up response routing for our SMB tier?

ned_rourke_f3471

Posting this for new onboarding cohorts. We care most about NPS and I'm not sure the in-app survey is the lever. Talk me out of it?

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Response Routing

Comments

ravi_webb_7696d

+1. The Microsoft Teams step is where ours kept breaking.

nadia_hale_0da9e

Honestly session replay didn't move renewal rate for us. Salesforce did more.

gus_akoto_ccb96

Spent a week on this. The fix was tying NPS surveys to the account owner field.

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