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How we cut the health score reporting from days to minutes

omar_frei_0d2dc

Posting this for new onboarding cohorts. We care most about time-to-resolution and I'm not sure journey mapping is the lever. Talk me out of it?

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Comments

theo_sato_b6871

Have you tried routing it through Snowflake? Fixed the renewal rate gap for us.

carl_marsh_3a820

Have you tried routing it through Segment? Fixed the time-to-resolution gap for us.

sofia_akoto_53cf6

We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.

bea_ng_727bd

Spent a week on this. The fix was tying journey mapping to the account owner field.

cole_soto_4c9d0

Same setup here. In our case it came down to the in-app survey being too broad.

theo_dunn_3813b

Worth checking your NPS window. Ours was skewed until we narrowed it.