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How we cut the health score reporting from days to minutes

marcus_soto_44a10

Posting this for self-serve users. We care most about CES and I'm not sure session replay is the lever. Talk me out of it?

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tara_lund_c6443

Same setup here. In our case it came down to journey alerts being too broad.

aisha_mehta_01f08

Worth checking your the health score window. Ours was skewed until we narrowed it.

ivy_vance_55736

Curious what cadence you landed on. We over-asked and CSAT tanked.

ned_boyd_0e3aa

We hit this too. Scoping journey mapping to self-serve users first made it manageable.

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