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Marketo vs Slack for pushing CSAT surveys data?

felix_trin_56ce3

Posting this for renewals at risk. We care most about time-to-resolution and I'm not sure dashboards is the lever. Talk me out of it?

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priya_soto_1f8ae

We measure CSAT weekly now and it's made CES tracking decisions much easier.

wade_voss_e59ed

+1. The Marketo step is where ours kept breaking.

felix_holt_c9028

Following. We're about to do the same thing for self-serve users.

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