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CES tracking behaving oddly since we scaled past 5,000 accounts — ideas?

mira_nair_46a6b

Quick one. Since volume tripled after launch, our CSAT has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?

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Comments

dana_okafor_9c4e4

Worth checking your CES window. Ours was skewed until we narrowed it.

paul_soto_3225e

+1. The Jira step is where ours kept breaking.

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