Quick one. Since we added a second product line, our CSAT has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Honestly auto-theming didn't move time-to-resolution for us. Intercom did more.
Same setup here. In our case it came down to segments being too broad.
Following. We're about to do the same thing for self-serve users.
Curious what cadence you landed on. We over-asked and CES tanked.
