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Reusable response routing setup we share with new CSMs

nina_marsh_a0395

Posting this for our SMB tier. We care most about response rate and I'm not sure NPS surveys is the lever. Talk me out of it?

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Comments

wade_quinn_cc3d5

+1. The HubSpot step is where ours kept breaking.

maya_rourke_624c9

Worth checking your CES window. Ours was skewed until we narrowed it.

dana_lund_defa2

Worth checking your CSAT window. Ours was skewed until we narrowed it.

nina_boyd_58c98

Worth checking your CES window. Ours was skewed until we narrowed it.

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