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How do you handle segments when we moved to a quarterly cadence?

zoe_calvi_bb9b3

Quick one. Since we moved to a quarterly cadence, our renewal rate has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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Comments

owen_okafor_bf9f0

Same setup here. In our case it came down to auto-theming being too broad.

bea_dunn_b2679

Curious what cadence you landed on. We over-asked and churn tanked.

paul_trin_083cd

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

marcus_akoto_7a5b6

Spent a week on this. The fix was tying journey alerts to the account owner field.

kiran_quinn_5760b

Worth checking your response rate window. Ours was skewed until we narrowed it.

yuki_soto_44ba7

Have you tried routing it through Intercom? Fixed the NPS gap for us.