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Stopping the health score from sliding after we moved to a quarterly cadence?

theo_carr_a1928

Trying to get the in-app survey right for trial users. The defaults don't quite fit. What did you change?

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Health Score

Comments

kiran_holt_f4453

Following. We're about to do the same thing for renewals at risk.

theo_trin_239da

Worth checking your response rate window. Ours was skewed until we narrowed it.

lena_hale_33974

We measure CSAT weekly now and it's made the feedback widget decisions much easier.

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