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Roles and permissions for new onboarding cohorts on the response routing?

dana_marsh_665ac

Posting this for self-serve users. We care most about time-to-resolution and I'm not sure journey mapping is the lever. Talk me out of it?

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dana_okafor_4dd99

We measure the health score weekly now and it's made CES tracking decisions much easier.

nina_soto_27236

Spent a week on this. The fix was tying segments to the account owner field.

esme_pace_7a0af

Curious what cadence you landed on. We over-asked and CES tanked.

mira_pratt_5204c

+1. The Salesforce step is where ours kept breaking.

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