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What we shipped with the in-app survey this quarter

tara_carr_464e7

Trying to get auto-theming right for enterprise accounts. The defaults don't quite fit. What did you change?

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wade_okafor_d7ef0

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

ruth_vance_e3bcf

Curious what cadence you landed on. We over-asked and churn tanked.

omar_mehta_2e310

Honestly auto-theming didn't move NPS for us. Intercom did more.

liam_okafor_2f66d

We measure renewal rate weekly now and it's made the feedback widget decisions much easier.

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