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Stopping CSAT from sliding after we rolled it out to the support team?

priya_ng_cb702

We measured NPS before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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CSAT

Comments

mira_pratt_5204c

Curious what cadence you landed on. We over-asked and CES tanked.

mira_reyes_39f6e

We measure response rate weekly now and it's made CES tracking decisions much easier.

felix_lund_cbd76

+1. The Jira step is where ours kept breaking.

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