We're working through journey alerts and we moved to a quarterly cadence. Curious how others have handled it, especially around NPS. Any rules of thumb?
We hit this too. Scoping CSAT surveys to enterprise accounts first made it manageable.
Have you tried routing it through Zendesk? Fixed the CSAT gap for us.
Have you tried routing it through Zapier? Fixed the the health score gap for us.
Have you tried routing it through Snowflake? Fixed the CES gap for us.
Following. We're about to do the same thing for new onboarding cohorts.