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Intercom integration setup tips for our SMB tier?

theo_frei_0d4a7

Trying to get journey mapping right for trial users. The defaults don't quite fit. What did you change?

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mira_ng_76ca8

Worth checking your CSAT window. Ours was skewed until we narrowed it.

priya_lund_9526e

Same setup here. In our case it came down to NPS surveys being too broad.

liam_soto_4b6fd

Same setup here. In our case it came down to NPS surveys being too broad.

marcus_frei_0d391

Spent a week on this. The fix was tying response routing to the account owner field.

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