Quick one. Since we rolled it out to the support team, our time-to-resolution has been all over the place. Is that a segments config issue or are we reading it wrong?
Following. We're about to do the same thing for self-serve users.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
Following. We're about to do the same thing for trial users.
Have you tried routing it through Intercom? Fixed the response rate gap for us.
