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How do you handle journey alerts when we switched CRMs last month?

liam_ng_3c01c

Posting this for trial users. We care most about CSAT and I'm not sure journey alerts is the lever. Talk me out of it?

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Journey Mapping

CRM Migration

Comments

tom_frei_97dfe

Worth checking your churn window. Ours was skewed until we narrowed it.

omar_dunn_827eb

Curious what cadence you landed on. We over-asked and CES tanked.

priya_frei_34053

Spent a week on this. The fix was tying CES tracking to the account owner field.

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