We measured time-to-resolution before and after turning on auto-theming. The result surprised us. Anyone seen the same?
+1. The Marketo step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and response rate tanked.
Following. We're about to do the same thing for new onboarding cohorts.
Worth checking your the health score window. Ours was skewed until we narrowed it.
Have you tried routing it through Snowflake? Fixed the NPS gap for us.
Honestly segments didn't move time-to-resolution for us. Marketo did more.
Have you tried routing it through Microsoft Teams? Fixed the CES gap for us.