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Is there a way to break out renewal rate by trial users?

aisha_dunn_3f479

We measured CSAT before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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felix_voss_6f0e2

+1. The Microsoft Teams step is where ours kept breaking.

carl_frei_d8058

Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.

ned_dunn_d4805

Honestly NPS surveys didn't move NPS for us. Zapier did more.

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