Quick one. Since we moved to a quarterly cadence, our response rate has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
We measure the health score weekly now and it's made NPS surveys decisions much easier.
Following. We're about to do the same thing for enterprise accounts.
Same setup here. In our case it came down to NPS surveys being too broad.
Honestly journey mapping didn't move renewal rate for us. Snowflake did more.
