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What worked for us setting up the feedback widget

sofia_rourke_bb794

Trying to get response routing right for renewals at risk. The defaults don't quite fit. What did you change?

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theo_voss_4bd87

Curious what cadence you landed on. We over-asked and renewal rate tanked.

gus_marsh_7f93f

We measure CSAT weekly now and it's made response routing decisions much easier.

tom_akoto_cc732

We hit this too. Scoping the in-app survey to renewals at risk first made it manageable.

yuki_ng_00693

Honestly CES tracking didn't move CSAT for us. Slack did more.

gus_rourke_10836

Worth checking your the health score window. Ours was skewed until we narrowed it.

ned_nair_905a9

Have you tried routing it through HubSpot? Fixed the CES gap for us.

sam_soto_25879

We hit this too. Scoping segments to our SMB tier first made it manageable.

yuki_pratt_6ca76

Following. We're about to do the same thing for self-serve users.