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How we cut CES reporting from days to minutes

marcus_okafor_8910f

Half our team lives in Slack, so getting segments data in there matters. How clean has that been for you?

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marcus_mehta_747ba

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

bea_reyes_f88e4

Following. We're about to do the same thing for self-serve users.

aisha_trin_17f00

Following. We're about to do the same thing for our SMB tier.

jack_dunn_dba9e

Spent a week on this. The fix was tying journey mapping to the account owner field.

jack_quinn_816e2

Honestly CSAT surveys didn't move NPS for us. Marketo did more.

theo_lund_46ae2

+1. The Marketo step is where ours kept breaking.

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