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Best way to set up the feedback widget for new onboarding cohorts?

nadia_rourke_8cd68

Trying to get session replay right for trial users. The defaults don't quite fit. What did you change?

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Feedback Widget

Comments

sam_sato_dca8f

Spent a week on this. The fix was tying auto-theming to the account owner field.

aisha_pace_daca8

+1. The Zendesk step is where ours kept breaking.

maya_vance_4034e

+1. The Zendesk step is where ours kept breaking.

priya_frei_34053

Following. We're about to do the same thing for renewals at risk.

sam_sato_dca8f

Spent a week on this. The fix was tying journey mapping to the account owner field.

tom_boyd_e7dfa

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

sofia_soto_13d63

Curious what cadence you landed on. We over-asked and CSAT tanked.