Trying to get session replay right for our SMB tier. The defaults don't quite fit. What did you change?
Spent a week on this. The fix was tying auto-theming to the account owner field.
Have you tried routing it through Marketo? Fixed the renewal rate gap for us.
Same setup here. In our case it came down to journey alerts being too broad.
We measure NPS weekly now and it's made segments decisions much easier.
Have you tried routing it through Microsoft Teams? Fixed the the health score gap for us.