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How we cut the health score reporting from days to minutes

liam_dunn_831f1

Posting this for renewals at risk. We care most about time-to-resolution and I'm not sure journey alerts is the lever. Talk me out of it?

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Comments

ravi_holt_29128

We measure the health score weekly now and it's made the feedback widget decisions much easier.

cole_carr_7c4d8

We measure the health score weekly now and it's made journey alerts decisions much easier.

ravi_trin_92815

Honestly CSAT surveys didn't move time-to-resolution for us. Intercom did more.

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