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SSO question affecting who sees NPS surveys

esme_marsh_b98fd

We're working through response routing and volume tripled after launch. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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carl_ng_e6abd

Following. We're about to do the same thing for self-serve users.

omar_rourke_1e74d

Honestly journey alerts didn't move CSAT for us. Salesforce did more.

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