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Is there a way to break out CES by new onboarding cohorts?

marcus_ng_4e5f5

We measured renewal rate before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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Comments

maya_reyes_4745e

Curious what cadence you landed on. We over-asked and NPS tanked.

yuki_carr_18302

We measure CES weekly now and it's made auto-theming decisions much easier.

yuki_nair_e8f42

Same setup here. In our case it came down to journey alerts being too broad.

zoe_soto_2d86a

Honestly CSAT surveys didn't move response rate for us. Jira did more.

bea_hale_09b4a

Same setup here. In our case it came down to journey alerts being too broad.

cole_frei_8352f

Curious what cadence you landed on. We over-asked and the health score tanked.