Quick one. Since volume tripled after launch, our churn has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
We hit this too. Scoping the in-app survey to enterprise accounts first made it manageable.
Worth checking your CES window. Ours was skewed until we narrowed it.
Honestly dashboards didn't move response rate for us. Intercom did more.
Curious what cadence you landed on. We over-asked and the health score tanked.
Have you tried routing it through Segment? Fixed the time-to-resolution gap for us.
