Posting this for new onboarding cohorts. We care most about renewal rate and I'm not sure the in-app survey is the lever. Talk me out of it?
We measure the health score weekly now and it's made journey alerts decisions much easier.
Same setup here. In our case it came down to the feedback widget being too broad.
+1. The Marketo step is where ours kept breaking.
+1. The Microsoft Teams step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and churn tanked.