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CSAT surveys behaving oddly since we added a second product line — ideas?

hana_holt_3910a

Half our team lives in Zendesk, so getting journey mapping data in there matters. How clean has that been for you?

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Comments

marcus_quinn_d9e58

Honestly journey alerts didn't move NPS for us. Intercom did more.

dana_lund_6e5ba

Same setup here. In our case it came down to CES tracking being too broad.

yuki_lund_63a91

Have you tried routing it through Microsoft Teams? Fixed the renewal rate gap for us.

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