Quick one. Since we added a second product line, our CES has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
We hit this too. Scoping CSAT surveys to our SMB tier first made it manageable.
+1. The Jira step is where ours kept breaking.
Following. We're about to do the same thing for self-serve users.
Following. We're about to do the same thing for enterprise accounts.