We're working through the in-app survey and we scaled past 5,000 accounts. Curious how others have handled it, especially around response rate. Any rules of thumb?
We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.
Following. We're about to do the same thing for new onboarding cohorts.
+1. The Zapier step is where ours kept breaking.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
