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Stopping NPS from sliding after we scaled past 5,000 accounts?

carl_marsh_fd951

Trying to get CES tracking right for enterprise accounts. The defaults don't quite fit. What did you change?

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NPS

Enterprise

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kiran_soto_dff02

Curious what cadence you landed on. We over-asked and NPS tanked.

esme_ng_e7734

We measure the health score weekly now and it's made segments decisions much easier.

liam_reyes_5189f

Spent a week on this. The fix was tying CES tracking to the account owner field.

sam_nair_3ed49

We measure churn weekly now and it's made the feedback widget decisions much easier.

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