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How do you handle CSAT surveys when volume tripled after launch?

sam_mehta_552bb

Posting this for renewals at risk. We care most about time-to-resolution and I'm not sure auto-theming is the lever. Talk me out of it?

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marcus_pace_eee79

+1. The Zendesk step is where ours kept breaking.

theo_ng_0ec00

Worth checking your the health score window. Ours was skewed until we narrowed it.

mira_okafor_e142a

Following. We're about to do the same thing for self-serve users.

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