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Stopping renewal rate from sliding after we switched CRMs last month?

ruth_voss_3da43

We measured response rate before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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CRM Migration

Comments

nadia_rourke_0906b

Following. We're about to do the same thing for self-serve users.

tara_trin_3d434

We hit this too. Scoping NPS surveys to new onboarding cohorts first made it manageable.

kiran_hale_2727c

+1. The Zendesk step is where ours kept breaking.

tom_sato_47e1c

Following. We're about to do the same thing for new onboarding cohorts.

ruth_vance_95a5d

Spent a week on this. The fix was tying session replay to the account owner field.

mira_nair_46a6b

Same setup here. In our case it came down to dashboards being too broad.