Quick one. Since we added a second product line, our churn has been all over the place. Is that a CES tracking config issue or are we reading it wrong?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
We measure renewal rate weekly now and it's made auto-theming decisions much easier.
Have you tried routing it through Microsoft Teams? Fixed the NPS gap for us.
Honestly the in-app survey didn't move response rate for us. Slack did more.
