Trying to get CES tracking right for trial users. The defaults don't quite fit. What did you change?
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying segments to the account owner field.
Have you tried routing it through Salesforce? Fixed the NPS gap for us.
Following. We're about to do the same thing for renewals at risk.
